The Laudio Blog

Insights and Opinions from Laudio’s Experts

Latest Blog Post

Bridging the Management Gap – Predicting Using Integrated Profiles

In this blog post, we will discuss how an integrated employee profile can drive better predictions.  And how better predictions can help close the management gap. 

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Bridging the Healthcare Management Gap: It Starts with a Profile

You might wonder how our 3-year old software is going to apply real torque to the management gap problem that has existed for decades?  The answer is that we understand human behavior as it applies to health systems.  We’ve spent thousands of hours in over 50 unique health systems. We are providers ourselves and we have backgrounds in risk analytics, nurse hiring and learning, marketing, and consumer applications.  All of these have been combined to create Laudio.

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The Healthcare Management Gap

The management gap in healthcare is a mile wide.

It can be summarized quickly:  even though the objectives can be obvious, some metrics never improve (much). Or, more precisely, there is a gap in the translation of organizational priorities into individual management actions.  Since change requires action, this can leave health systems wooden and slow when they need to be nimble and fast. Most every health system has “fallen” into this gap when translating leadership priorities into frontline actions.

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Honoring Nurses Week

Laudio believes that every week should be Nurses Week. Why? Because nurses do an incredible job around the clock 365 days a year. It’s a job that is often unrecognized – until recently. 

I happen to have a unique perspective because my daughter is an ICU nurse and has been working the frontlines of the Covid19 crisis in her hospital. The COVID19 crisis has been stretching her and her colleagues in ways they could never imagine. 

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A SOC 2 Journey Yields 2 Time-Saving Ideas for Hospital CIOs

Yesterday we announced our SOC 2 Type 2 Security Compliance Certification. As head of our analytics and customer success operations, I led the Laudio SOC 2 preparation and audit review process over the past year. In reflecting on what we learned, there were a couple of insights I wanted to share. They may be helpful in saving time for hospital CIOs who are on the other side of the table, vetting companies like ours for security and dependability.  

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The Handoff – Nurse Burnout: Russ Richmond, Founder & CEO of Laudio

The Handoff is a podcast by Trusted Health created to help healthcare leaders understand the biggest trends impacting the future of the industry – from flexible work to automation and everything in between.

In this episode of The Handoff, Dan Weberg, PhD, RN an author, provocateur, and the Head of Clinical Innovation at Trusted, speaks with Laudio Founder and CEO, Russ Richmond. Russ is a physician who left the bedside early on to pursue a career in entrepreneurship. He explains to Dan why he was drawn into solving the nurse burnout issue at the system level, yet still thinks of himself as a caregiver.

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Burnout Is Trending Up: A View from Frontline Managers in Hospitals

As head of our analytics and customer success operations, I get a great window into how managers in hospitals are communicating with their team members during the Covid-19 crisis.  In this article, I’ll focus on the second method – what the data is telling us.

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Innovation Through Collaboration

At Laudio, we serve hospitals and health systems throughout the US and the UK. As head of our customer success team, I have the privilege of hearing directly from our executive colleagues about how they are responding to the Covid-19 crisis.  It’s become the greatest litmus test of the value that we deliver. Over the past few months, I’ve received numerous calls from our customers amidst all of the chaos saying, “We had a meeting yesterday about how to solve a new challenge we’re facing and we thought of Laudio.”  

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Why Laudio – A Founder’s Story

It’s a little over a year since I originally published this blog. In it, I discussed my personal story and how that became the catalyst for Laudio. Well, a lot can happen in a year. So, I’d like to take this opportunity to provide an update on what we’ve heard, experienced and, most importantly, the adoption of Laudio across health systems that has surpassed our expectations.

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Nurse leadership competency: Transition into practice

Today, Laudio welcomed special guest Jennifer L. Hargreaves DNP, RN, NE-BC, Senior Analyst Pathway to Excellence Program from the American Nurse Credentialing Center (ANCC) for our thought leadership webinar series to discuss:

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Top 3 Insights From Chief Human Resources Officers

With a national nurse turnover rate exceeding 17%, staff retention continues to challenge nurse leadership. Fortunately, addressing the root cause of the problem is becoming a priority across health systems – a shared goal that spans leadership in Nursing as well as Human Resources.

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How does Meaningful Recognition Relate to Transformational Leadership?

Whether it’s an executive order from the president of the U.S. or a policy change from your primary care physician, healthcare improvement is part of an expanding national conversation. And arguably, impactful change will only be achieved through strong leadership at every level.

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National Nurses Week – Every Week at Laudio!

At Laudio, we love celebrating National Nurses Week 2019 (#nursesweek) and celebrating the profession we believe makes the most impact in healthcare delivery. But what we love even more is how our platform approaches every week like it’s national nurses week.

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UNC REX Healthcare and Laudio Collaborate on Nurse Onboarding Technology

On our latest webinar, special guest Katie T. Pollara, MHA, SPHR Manager, Nursing Workforce Development & Strategy at UNC REX Healthcare outlined the organization’s new nurse onboarding program and explained how Laudio’s AI data integration helps managers engage more efficiently and effectively.

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Why Do Nurses Leave? A Research Study

Join our webinar on 2/26 2pm ET to review the results of the largest nurse retention study of its kind. We will explore the roots of nurse turnover and uncover the research-based benchmarks related to staff engagement opportunities.

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Webinar: Preview 2019 Health Care Predictions

Last year’s predictions for the health care industry included global trends focused on workforce development, patient consumerism, and cost reduction, to list a few. Throughout 2018, we saw how the health care industry is being disrupted and reshaped by sector consolidation, new nontraditional competitors, and increasingly educated and demanding consumers.

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Webinar: What’s a Staff Relationship Management Platform?

As 2018 comes to a close and healthcare leadership defines its priorities for the coming year, workforce development is topping the list across all U.S. health systems.

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What nursing demographic is most at risk for churn?

Would you think that newly-hired nurses in their 40s are most likely to turnover in their first year?

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Laudio Welcomes Industry Expert Mimi Ryan MSN, RN, NE-BC At Upcoming Webinar

In a recent study, Laudio reported that the span of control for a nurse manager can range from 40 to 220 with an average of 85 staff nurses. Unfortunately, additional research also indicated that the higher the span of control, the higher the team’s turnover rate. Among other issues, the result is staff burnout.

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Why Laudio? A Founder’s Story

I was lucky. After my near-fatal ski accident, I received excellent care during my 7-week stay that spanned three of the highest ranked hospitals in the country. But I could not shake the dissonance between the care I received and the engagement and satisfaction of the people delivering it. My caregivers were helping me, and I was truly grateful. From my perspective they were doing the most important job in the world. But as I got to know my team, I understood that they did not feel the same way about their jobs that I felt about them. They were burning out.

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Laudio Reveals Healthcare’s First Staff Relationship Management Platform at TeleCon18

This week, Laudio, healthcare’s first staff relationship management platform designed to improve employee engagement and reduce staff burnout, is participating in TeleCon18 – TeleTracking Technologies, Inc., annual conference focused on solutions that improve the patient experience across the care continuum.

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A Discussion with Dr. Ronald Riner

On September 26th, Dr. Ronald Riner, President of The Riner Group and a leading voice on healthcare transformation, was a special guest in our monthly thought leadership webinar series. Before introducing Laudio’s new Staff Relationship Management (SRM) platform, Dr. Riner provided his in-depth perspective on health care technology and its implementation in health systems.

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Webinar with Dr. Ronald Riner: Disruption or Distraction?

According to a recent American Hospital Association survey of healthcare executives, one of the top six hospital priorities includes fostering innovation. Now consider that last year to fuel this innovation, digital health startups saw over $11.5 billion of capital poured into their businesses; a new annual record.

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A Deeper Dive Into National Staff Turnover Trends

You’ve read the national studies. You’ve reviewed your hospital’s reports. You’ve experienced it in your unit. Nurse turnover is an issue that impacts hospitals large and small, rural and urban, community or academic, for-profit and non-profit. Currently, the national rate is between 16-17 percent and health systems across the U.S. are prioritizing their retention strategies and investments.

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Is My Staff Turnover An Issue? Research Study & Webinar

For chief nursing officers, nurse turnover has become a top priority that impacts all corners of the health system from patient safety to the bottom line. Current research tells us that the national nurse turnover rate is around 17% and replacing one nurse can cost around $60K.

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Is My Staff Turnover An Issue? Research Study & Webinar

For chief nursing officers, nurse turnover has become a top priority that impacts all corners of the health system from patient safety to the bottom line. Current research tells us that the national nurse turnover rate is around 17% and replacing one nurse can cost around $60K. For an average 300-bed hospital that represents $5-8M annually. Clearly, nurse retention is a multi-million dollar problem that will only escalate with health care’s expansion as the U.S. population ages.

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Appreciating Appreciation: Driving Staff Engagement

Following generations that remained loyal to their company for 30+ years (complete with 6 weeks vacation and a healthy pension), it’s not uncommon for today’s employee, for example in the tech sector, to hop around every year. Think about landing a coveted position at one of the top tech giants where the average tenure is 1.8 years at Uber, or 2.1 years at Tesla; or 2.5 years at Facebook. Apparently, free snacks, ping-pong breaks, and in-house happy hours are not the ultimate drivers of employee retention.

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Appreciating Appreciation: Driving Staff Engagement

Following generations that remained loyal to their company for 30+ years (complete with 6 weeks vacation and a healthy pension), it’s not uncommon for today’s employee, for example in the tech sector, to hop around every year.

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How Artificial Intelligence is Improving Nurse Engagement

In our recent white paper, The Modern Nurse Manager, laudio published several validating findings about the role of nurse manager. In summary, it’s one of the most difficult jobs in healthcare.

Essentially, most of the burden results from high ratios where a nurse manager on average is responsible for 85 staff nurses and, in some instances, up to 220. Now consider that about 80% of nurse managers have no previous managerial training, according to our study. Not ideal for creating a supportive culture driven by interpersonal relationships or what is now known as nurse engagement.

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How Artificial Intelligence is Improving Nurse Engagement

In our recent white paper, The Modern Nurse Manager, laudio published several validating findings about the role of nurse manager. In summary, it’s one of the most difficult jobs in healthcare.

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About Laudio

Laudio is critical infrastructure for the healthcare workforce. The platform provides CHROs, CNOs, and frontline managers an integrated management system that fills the gap between information and action. With Laudio, health systems dramatically improve employee engagement, increase retention, and reduce burnout. The Laudio platform operationalizes proven leadership best practices and serves up proactive interventions for managers to engage with team members and address risk factors in real-time.  Leading health systems such as Sharp, UNC Health, and Boston Medical Center use Laudio to save millions annually and to reduce turnover. To learn more, visit www.laudio.com