Laudio Blog

Laudio believes that every week should be Nurses Week. Why? Because nurses do an incredible job around the clock 365 days a year. It’s a job that is often unrecognized - until recently. 

I happen to have a unique perspective because my daughter is an ICU nurse and has been working the frontlines of the Covid19 crisis in her hospital. The COVID19 crisis has been stretching her and her colleagues in ways they could never imagine. 

Yesterday we announced our SOC 2 Type 2 Security Compliance Certification. As head of our analytics and customer success operations, I led the Laudio SOC 2 preparation and audit review process over the past year. In reflecting on what we learned, there were a couple of insights I wanted to share. They may be helpful in saving time for hospital CIOs who are on the other side of the table, vetting companies like ours for security and dependability.  

The Handoff is a podcast by Trusted Health created to help healthcare leaders understand the biggest trends impacting the future of the industry - from flexible work to automation and everything in between.

In this episode of The Handoff, Dan Weberg, PhD, RN an author, provocateur, and the Head of Clinical Innovation at Trusted, speaks with Laudio Founder and CEO, Russ Richmond. Russ is a physician who left the bedside early on to pursue a career in entrepreneurship. He explains to Dan why he was drawn into solving the nurse burnout issue at the system level, yet still thinks of himself as a caregiver.

As head of our analytics and customer success operations, I get a great window into how managers in hospitals are communicating with their team members during the Covid-19 crisis.  In this article, I’ll focus on the second method - what the data is telling us.

At Laudio, we serve hospitals and health systems throughout the US and the UK. As head of our customer success team, I have the privilege of hearing directly from our executive colleagues about how they are responding to the Covid-19 crisis.  It’s become the greatest litmus test of the value that we deliver. Over the past few months, I’ve received numerous calls from our customers amidst all of the chaos saying, “We had a meeting yesterday about how to solve a new challenge we’re facing and we thought of Laudio.”  

It's a little over a year since I originally published this blog. In it, I discussed my personal story and how that became the catalyst for Laudio. Well, a lot can happen in a year. So, I'd like to take this opportunity to provide an update on what we've heard, experienced and, most importantly, the adoption of Laudio across health systems that has surpassed our expectations.

Today, Laudio welcomed special guest Jennifer L. Hargreaves DNP, RN, NE-BC, Senior Analyst Pathway to Excellence Program from the American Nurse Credentialing Center (ANCC) for our thought leadership webinar series to discuss:

With a national nurse turnover rate exceeding 17%, staff retention continues to challenge nurse leadership. Fortunately, addressing the root cause of the problem is becoming a priority across health systems – a shared goal that spans leadership in Nursing as well as Human Resources.

Whether it’s an executive order from the president of the U.S. or a policy change from your primary care physician, healthcare improvement is part of an expanding national conversation. And arguably, impactful change will only be achieved through strong leadership at every level.