EFFECTIVE: 10th Jun, 2019
Welcome to our website. This Privacy Statement describes the types of information that Laudio LLC (“we” or “us”) collects from and about visitors (“you”) to any of our web properties, including those you may access through your employer (each a “Site”). Our public Site, www.laudio.com, provides information about our company and our software, mobile applications and related services, our other Sites provide dedicated client access to our software and related services (together with the Sites, the “Services”).
Your privacy is important to us. This Privacy Statement sets forth our policy with respect to the collection, use and disclosure of information that is collected from you on any Site. By using a Site, you agree to the data collection, use, disclosure and storage practices described in this Privacy Statement. We collect information about you in a range of forms, including personal information, when you choose to provide it to us. Personal information (or personal data) means information about an individual from which that person can be identified. It does not include personal information where the identity has been removed (anonymous personal information). This may include when you contact us with inquiries or otherwise contact us. Where we provide the Services under a contract with a company (for example your employer), that company controls the information collected and used with the Services.
When you interact with us through the Services, we may collect information from you, as further described below.
Authorized User Notice
If you access the Services through a Site provided by your employer, you are considered an Authorized User under your employer’s contract with us. Your employer decides how the information you provide is collected and used, including what is shared with us for our use.
Before using our Site, please read and familiarize yourself with your employer’s privacy and other policies and procedures. If you have questions about the collection and use of information on this Site, please contact your employer.
This Privacy Statement is for informational purposes only and describes how we generally collect and use information. However, how we collect and use information from you as an Authorized User depends on the Services that we provide to your employer.
Site is not intended to collect personal health information or other sensitive information about you or your employees. Any such information should remain with your employer and should be shared and used only in accordance with your employer’s privacy and other policies and procedures.
Information You Provide to Us
The information we collect may include your name, address, email address, telephone number, mobile telephone number or geolocation information or any other information you provide while you use our Services such as login or password. If you use a third party service to link to us or communicate with us (such as a social network or third party video chat), we may receive certain information about you from the third party based on your registration and privacy settings on those third party services.
Information Collected From Other Sources
We may obtain information about you from other sources, including social networks that you use to connect with Us. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity.
Information Obtained from Third Parties
If you provide us with personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us, for example, if you have agreed to share information with one of our partners, we may add this information to the information we already hold about you.
Information We Automatically Collect
As is true of most web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
Combination of Information
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Site, as well as information collected offline or from third party sources to help us tailor our communications to you and to improve our Services.
We may use the information we collect from and about you to:
- Assess the needs of your business to determine suitable products;
- Send you requested product or service information;
- Respond to customer service requests;
- (With your consent), send you a newsletter and marketing communications;
- Respond to your questions and concerns;
- Improve the content and functionality of our Web site and marketing efforts;
- Conduct research and analysis;
- Display content based upon your interests;
- Comply with applicable laws, including to respond to requests from public and government authorities;
- Enforce this Privacy Statement;
- Protect our rights, privacy, safety or property, and/or that of you or others.
- Develop new programs, products or services
- Protect the security or integrity of the Services and our business; and
- As described to you at the point of data collection
We may share the information we collect from and about you:
(1) with affiliated third parties (such as our affiliates or subsidiaries) that we believe may provide promotional materials, and goods and services that may be of interest to you;
(2) to our Service Providers, if the disclosure will enable them to perform a business, professional or technical support function for us;
(4) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
(5) to respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, national security or law enforcement, as permitted by law, or otherwise as required by law; and
(6) as described to you at the point of collection.
If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We do not sell your personal information to third parties.
We may sell or purchase assets during the normal course of our business. If another entity acquires us or any of our assets, information we have collected about you may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Services in a manner that is consistent with this Privacy Statement.
If you do not want us to share your personal information as set forth in this Privacy Statement, contact us at email@example.com.
We may contract with third parties to perform functions related to the Services (“Service Providers”). Service Providers will have access to your personal information needed to perform their business functions, but may not use or share that personal information for other purposes. These companies are authorized to use your personal information only as necessary to provide these services to us.
If you provide the name of your company, we may use the name of your company (but not other personal information) on a list of current or former customers for promotional purposes.
Your California Privacy Rights
California Civil Code Section §1798.83 permits users of our site that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to firstname.lastname@example.org or write us at Laudio LLC, 414 Chestnut Street, Newton, Massachusetts 02468.
We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Company, (iii) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (iv) protect against legal liability.
Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of thirteen.
Links to Other Web Sites
This Privacy Statement applies only to the Services. The services may contain links to third-party sites or applications, including social media sites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites or applications.The links to third-party sites from the Services do not imply that we endorse or have reviewed the third-party sites.
The security of your personal information is important to us. We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about You. While we make every effort to help ensure the integrity and security of our network and systems, the transmission of information via the internet is not completely secure. E-mail sent to or from the Services may not be secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
Data Storage and Retention
Your personal information is stored on servers in the United States. You understand and agree that we may collect, use, disclose, and otherwise process the information you provide as described in this Privacy Statement even if you are from an area outside the United States. Your personal information may be disclosed in response to inquiries or requests from government authorities or to respond to judicial process in the United States. We will retain your personal information for as long as it is needed to provide you with the Services, or to fulfill any legal or contractual obligations we may have.
Access to Your Personal Information
You may also send us an email at email@example.com to request access to, correct or delete any personal information that you have provided to us. We may not accommodate a request to change or delete information if we believe doing so would violate any law or legal or audit requirement or cause the information to be incorrect.
Changes to Our Privacy Statement
We reserve the right to revise this Privacy Statement at any time. When we do, we will post the changes on the Site. If we change the Privacy Statement in a material way, we will provide appropriate notice to you. Your continued use of the Services after any changes or revisions to this Privacy Statement shall indicate your agreement with the terms of such revised Privacy Statement.
Please also feel free to contact us at firstname.lastname@example.org if you have any questions about our Privacy Statement or the information practices of the Services.
Laudio is a SaaS software company providing Intelligent Human Engagement – a real-time personalized management platform for healthcare leaders. With algorithms derived from the analysis of the largest healthcare human resource dataset of its kind, Laudio has uncovered the key cultural and behavioral drivers for sustaining clinician and staff engagement and satisfaction – one of the most pervasive challenges in healthcare affecting both healthcare costs and patient outcomes. Laudio’s platform operationalizes proven leadership best practices and serves up proactive interventions for managers to address risk factors in real time, personalized for each team member. Leading health systems using the Laudio platform have significantly reduced turnover and saved millions annually. Laudio enables a culture of engaged clinicians and staff that directly improve patient satisfaction, quality, and safety.